Returns

Returns for exercising the right of withdrawal

The consumer who purchases a product through the website https://www.irondames.shop/ has the right, within a period of 14 (fourteen) days from the date of receipt of the product, to withdraw from the order regarding the purchased product, without giving any reason and without being required to pay any amount, without prejudice to the costs of return.

For the purposes of exercising the right of withdrawal, the consumer must send a scanned copy of the withdrawal form attached to the Terms and conditions of sale duly completed and signed (or another signed declaration containing the same information) to the e-mail address support@irondames.shop.

After sending of the aforementioned communication, the consumer undertakes, without undue delay and in any case within 14 (fourteen) days from sending the aforementioned communication, to return to Ironlynx S.r.l., at his or her own expense, the product covered by the order for which the right of withdrawal was exercised.

In the event that the right of withdrawal is successfully exercised, Ironlynx S.r.l. shall reimburse the price of the product covered by the order for which the right of withdrawal has been exercised within 14 (fourteen) days from the date on which Ironlynx S.r.l. was informed of the consumer’s decision to exercise the right of withdrawal.

Ironlynx S.r.l. shall refund the relevant price using the same means of payment that the consumer used to purchase the returned product. It is understood that the consumer shall be responsible for any decrease in the value of the returned product and that Ironlynx S.r.l. shall have the right to withhold the refund until it has received the product covered by the order for which the right of withdrawal has been exercised or until the consumer proves that the product has been shipped, whichever situation occurs first.

Returns for defects

In the event of defects in a product purchased through the website https://www.irondames.shop/ which render the product unsuitable for its intended use, significantly diminish its value, lead to a lack of promised or essential quality, or prevent the proper functioning of the same, the consumer shall notify Ironlynx S.r.l., under penalty of forfeiture, within 2 (two) years from the date of receipt of the defective product by means of a complaint to be sent to support@irondames.shop.

The complaint must contain the order number which covers the defective product, a description of the alleged defects, and video/photographic evidence.

In the event of a well-founded complaint, the consumer shall have the right to decide, at his or her sole discretion, whether to pursue one of the remedies provided by law and listed under Article 135-bis et seq. of Legislative Decree 206/2005. In the event that the remedy chosen by the consumer involves excessive expenses for Ironlynx S.r.l. the latter may contact the consumer to agree on a different remedy.

The cost of returning the defective product shall be borne by Ironlynx S.r.l..

 

FOR ANY OTHER INFORMATION PLEASE REFER TO THE GENERAL TERMS AND CONDITIONS OF SALE.

Last update: 6th November 2023